Terms and conditions

These terms and conditions apply to all orders placed on our website. Not to get too technical, but they form a valid and binding legal agreement between us. Please read them very carefully.

We currently only sell in South Africa. If you are from overseas, please ask a friendly Mzanzi’ite to do your order for you.

If you’ve picked one of our pre-made designs, we can usually make it for you within 7-14 days of receiving payment, depending in the size of your order. We will let you know if we are experiencing delays, due to circumstances outside of our control (here’s looking at you, Eskom!). Large orders may take a bit longer, but we will keep you updated. These are only estimates. We will do our very best to stick to them, though.

If you submit a custom design, we may sometimes need to contact you to tweak things a bit. Your availability to respond to our questions may impact our lead times.

We make use of a reputable third party payment gateway provider – PayFast. When you make a payment you will be redirected to their gateway. Their processing of your payment is subject to their own terms and conditions. Please head over to their website and make sure that you read their terms and conditions before you make a payment using their gateway.

We can’t accept any responsibility for delays or glitches with the payment gateway or problems at your bank. But if you do experience a problem, please let us know and we will do our best to help you sort it out.

Buyer’s remorse? We’ve all been there!

You can cancel within 24 hours of placing your order by sending us an email to [email protected]. Please use your order number as reference. We will cancel your order and refund you, less a R30 cancellation fee.

If you want to cancel after your 24 hours are up, you will unfortunately forfeit the purchase price. Our products are special order goods and we cannot give refunds once we have started making your order.

Most of our products are printed using heat transfer vinyl or sublimation ink. The designs generally last for up to 30-40 washes, if you take care of it properly. The designs are applied using heat. This means that applying excessive heat can remove or damage the designs. To keep your items pretty for a long time, please don’t:

Use an iron on the design (on the inside our outside of the garment)

Steam or dry-clean the item

Tumble-dry on high heat

Clean in a dishwasher

Use in a microwave or oven

Apply any corrosive chemicals, such as acetone

We use high quality items and materials. If your item is clearly defective or broken when you receive it, please contact us immediately by sending an email to [email protected] and use your order number as reference. We will investigate. If we determine, in our sole discretion (that means the final decision rests with us), that your item was indeed broken or defective upon arrival, and that this was not as a result of misuse (see “How to take care of your items”), we will repair or replace your item. We do not offer refunds.

If we agree to repair or replace your item, we will not charge you for the repair or replacement, but we do charge a R60 delivery fee to cover the costs of retrieving your items and sending them back to you, once repaired or replaced.

As our items are special order goods that are subject to wear and tear, we only offer returns if you notify us within 48 hours of taking delivery. You snooze, you lose.

We use Pudo to fulfill deliveries. It’s really easy and convenient – check them out.

Once your order is ready, we will contact you to confirm which Pudo locker is nearest to you. We will then send your parcel, via Pudo, to that locker.

You will receive an SMS notification when your parcel is ready for collection at your nearest Pudo locker. They will send you the secure PIN to open the locker.

Now, pay attention. If you don’t collect your parcel within 36 hours of receiving the notice that it is ready for collection, Pudo will send your parcel back to their nearest depo. You will then be solely responsible to get it from them, including any costs.

Please note that a minimum delivery fee of R65.00 is added to all orders. This may increase depending on the size of your order. For larger orders, we will contact you to communicate any additional delivery fees over and above the minimum R65.00 fee and we will only process your order once such additional delivery fees have been paid.

Please note that you are solely responsible to ensure that you have the legal rights or permission to provide us with the image, logo or design that you want us to print for you. We offer a printing service only and you hereby warrant that you are the owner of, or have the legal rights, to have the design, image or logo printed on a product by us. You indemnify and hold us harmless against any claims by any third party relating to infringement of their intellectual property or any other rights, should it transpire that you are not the owner of such image or design, or do not have permission from the owner to use it.

1. INTRODUCTION

We respect our users’ privacy and will not collect, use, store or distribute Personal Information without your permission or a lawful prupose.

This Privacy Policy sets out our commitment to protect your privacy and Personal Information, as well as our, and your various rights and obligations in this regard.  By accessing and using our website, you agree to be legally bound by the provisions of this policy.

2. BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

Any use of your Personal Information must be for a lawful purpose, which must be specified. In the case of our website, the Personal Information requested from you (e.g., your name, address, email, billing information, etc.) is necessary for the entering into and the performance of a lawful contract between us and you, under which terms, you may use and enjoy the website and our services. We may additionally use the information to promote our services within our subscription base and, with your express permission, may share it with third party or affiliate companies interested in marketing similar products to you.

3. PRIVACY AND SECURITY OF YOUR INFORMATION

We will process your information only on instructions from you, and will maintain the confidentiality and security of such information in accordance with the standards required by law, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction, having due regard to generally accepted practices and procedures or any applicable industry specific rules or professional regulations.

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information on secure servers.  We may also provide you with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped web browser.

We will not be liable to you, or any other person, in respect of any unauthorized loss, destruction, access, or processing of your information which occurs notwithstanding our adherence to the above-mentioned security measures.

We will not disclose your information to any person other than in the manner contemplated in this Privacy Policy.  We may, however, disclose your information if we are legally required to do so in respect of an official investigation by a duly authorized organ of state in the performance of their mandate, or by order of a court or tribunal of competent jurisdiction.  In such instances, we will notify you of such disclosure, unless we are legally precluded from doing so.  You agree that we will not be liable to you, or any other person, as a result of such legally required disclosures.

4. TYPES AND USES OF INFORMATION COLLECTED

Information types

Traffic Data

We automatically track and collect the following categories of anonymous information when you visit our website, which does not personally identify you, but is helpful for marketing and security purposes:

• IP addresses
• Domain servers
• Types of computers accessing the website
• Types of web browsers used to access the website

We may also use “cookies” to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and to store your password so you do not have to re-enter it each time you visit the website.  This is done in a secure manner.

Personal Information

In order for you to access certain services and to purchase products that we offer via our website, we may require you to provide us with certain information that personally identifies you. Such information may include some or all of the following categories (examples are used for illustrative purposes only):

If you communicate with us, regardless of the method used, any information provided in such communication may constitute Personal Information. If you choose to participate in one of our optional activities or events on the website, the information asked for will be collected and retained by us for marketing purposes as described below.

Uses

Use by us

We use information submitted by you while using the website for the following specific purposes:

• To provide you with the information contained on the website
• To render services, or sell products to you, as advertised on, or provided via the website
• To advertise or promote further services to you, should you opt to receive such marketing material from us
• Statistical and historic purposes, in which case the information is anonymized
• Any legal process or dispute where we need to rely on such information in order to protect our rights

Sharing of your information with third parties

We may share certain categories of information we collect from you with the following parties for the following purposes, to the extent that such information is reasonable, adequate and not excessive in relation to such purposes:

• Your information may be shared with our operators in relation to the functionality of the website and any products or services offered thereon, including, but not limited to, hosting, billing, payment facilitation, communications, data storage, backups and security.

• We may share some of your contact information with third parties who may want to market related services to you, but only if you authorized us to do so.

As required by law, we only share your Personal Information with operators where we have an express written agreement with them in which they warrant that they will treat your Personal Information subject to the same reasonable and appropriate security measures as we are required to adhere to, including breach notification provisions.

It may be necessary for your information to be transmitted to operators or third parties who are situated in another country.  In such instances, we will only do so if such operator or third party is subject to laws that require the same or a similar level of reasonable information security as is required from us; or where our agreement with them does so; or where they are subject to corporate binding rules requiring them to do so.

Location and Retention of Personal Information

Unless otherwise expressed herein, the Personal Information that we collect will be kept on our web server and any backup thereof and will be retained only for as long as is necessary to render services to you, which may include contacting you for marketing purposes or providing your information to third parties for marketing purposes, if you have provided your consent.  We may also be legally required, in terms of relevant tax, anti-terrorism, anti-money laundering and other legislation to retain certain categories of your information for periods of time prescribed in such legislation.  Information that is retained for statistical or historical purposes will be anonymized.

Your Personal Information may be retained or transferred to any new entity with which we merge or amalgamate, or to which we transfer or sell our business.

5. BREACH NOTIFICATION

If we become aware of any breach of security which may potentially lead to unauthorized access, loss, destruction or processing of your Personal Information, we will, as soon as is reasonably possible, investigate the matter and notify you and other affected parties, as well as the Information Regulator of such breach, in the prescribed manner and form, and will take reasonable steps to mitigate against any risks resulting from such breach.

Please note that no data breach notification made by us will constitute an admission of any liability in respect of any matter referred to in such notice.

6. YOUR RIGHTS

 You may choose not to provide us with any Personal Information. In such an event, you may still access and use the website, although this may result in limited functionality and we cannot necessarily provide all of our products or services to you.

You may choose not to allow us to share your Personal Information with third parties for marketing purposes.  We will ask you to opt-in to this but you may remove your consent at any time.

If we already hold some of your Personal Information, you may request access to it, or request us to rectify, update, or delete such information at any time.  Some of these functions may be done directly from your account page on our website.  If this is not possible, you may do so by way of a written request to [email protected].

You furthermore have the right to object to our holding of your Personal Information, on the basis that we do not have authorization to do so, or to withdraw our authorization.  You may do so by written request to [email protected].

7. INFORMATION PROVIDED BY YOU ON BEHALF OF THIRD PARTIES, INCLUDING CHILDREN

Where you provide information to us which constitutes Personal Information of a third party, including children, you warrant that you have the legal authority to do so and you indemnify us against any claim of any nature by any person arising from any lack of such authority on your part.

Our website is intended for a general audience, and we do not direct any of our content specifically at children. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a user of our website is under the age of 18, we may delete their user account, including any Personal Information associated with that account, unless we are provided with express authorization by their parent or legal guardian.

8. PUBLIC INFORMATION

The website may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites. We may also make chat rooms, forums, message boards, and news groups available to you. Any information that you voluntarily disclose on these media becomes public information and is not our responsibility.

9. COMPLAINTS

Complaints relating to our processing of your Personal Information may be directed to the office of the Information Regulator in the prescribed manner and form.  The Information Regulator’s contact details may be found on its website which, at the date of publication of this Privacy Policy, is located at http://www.justice.gov.za/inforeg/.

10. AMENDMENTS TO THIS POLICY

We reserve to amend, update or modify this Privacy Policy at any time by publishing it on the website and without any further notice to you. Any such amendment will be effective immediately upon publication on the website.